Frequently Asked Questions

Q: Are all Automotive Repair Facilities the same?

A: Definitely not. Repairing a vehicle is an art. The necessary tools, the right technician and strict quality control are some factors contributing to a good or bad shop.

Q: If I have an ICBC claim, where can I bring my vehicle in for repair?

A: When you have an ICBC claim, you can bring the vehicle to repair at any ICBC repair facility that you want.

Q: I would like to bring my vehicle to Bismark Collision Facility, but I am not able to get a ride to the shop with my vehicle, is there any way to assist me?

A: We provide full valet service. We will do what it takes to conveniently help you get your vehicle to us and help you get to where you need to go.

Q: Will Bismark Collision Facility waive my deductible or give me a discount?

A: The agreed deductible is made between you and your insurance company. It is forbidden by ICBC to do anything about the deductible. Altering the deductible on a claim jeopardizes our vendor number from ICBC. The answer is no.

Q: When the vehicle is being repaired, can I come and take a look at the progress?

A: Definitely, we will be happy to let you know what has been happening and what will be happening to your vehicle.

Q: Will the vehicle be taken off the premises at any time?

A: The vehicle will only leave the premises only if it is necessary for repairing your vehicle. For example: Wheel alignment, engine work, stereo etc.

Q: What is a “C.A.R. Shop”?

A: The ICBC c.a.r. shop program accredits collision repair facilities that maintain the highest standards of workmanship and professionalism

If there are any questions that were not answered here, we will be happy to answer any concerns. We can be reach at 604-821-1302

Monday to Friday, 8 am to 6 pm.